Terms and Conditions
Effective Date: [1 October 2025]
ACCESS & CO.
1. Overview
These Terms and Conditions govern your use of the ACCESS & CO. website and the purchase of any products or services we provide. By accessing our site, browsing our content, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these terms in full, along with any additional policies referenced herein.
These terms are governed by and construed in accordance with the laws of the state of Victoria, Australia. You agree that any disputes will be resolved under the jurisdiction of Victorian courts. Nothing in these terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law. Please review our related policies as they form part of these terms and conditions.
By using this website and placing an order, you confirm that you are at 18 years of age. We do not accept orders from individuals under 18 years old.
2. Use of Our Website
You agree to use this website in a lawful, respectful, and responsible manner. Any misuse, unauthorized access, or activity that disrupts, damages, or interferes with the website or our business operations may result in legal action.
3. Product Information
All product specifications, images, and descriptions are provided for general reference only and may be subject to change by suppliers or manufacturers without prior notice. While we strive for accuracy, we recommend confirming exact specifications before purchase, especially if your project requires precise details.
4. Orders and Payment
Orders with our suppliers and distributors are placed only after full payment has been received and cleared. We confirm all product details with you prior to payment to ensure compliance and accuracy. ACCESS & CO. reserves the right to accept, decline or cancel any order at its discretion.
5. Shipping, Delivery, Pickup, Cancellation, Refunds, Returns, and Warranty
For full details about orders, payment, cancellations, refunds, shipping, delivery, pickup, returns, and warranty, please refer to our Shipping, Returns and Warranty Policy page. This policy forms part of these Terms and Conditions and is incorporated by reference.
We keep things clear and transparent on that page to make it easier for you to find exactly what you need.
6. Pricing & Availability
Prices are listed in Australian Dollars (AUD) and include GST where applicable. Some items may be exempt from GST in accordance with Australian tax laws relating to disability products. Prices and availability are subject to change without notice due to supplier or distributor adjustments or product discontinuation. We will notify you before fulfilling your order if any changes occur.
While we confirm product availability with suppliers and distributors prior to your order confirmation, stock levels may change. In rare cases where an item becomes unavailable after full payment, we will promptly notify you and offer options including a revised delivery timeline, alternative products, or a refund.
7. Intellectual Property
All content on our website, including branding, logos, text, images, and layout, is the property of ACCESS & CO. or our content providers. All trademarks are owned by ACCESS & C0. Or their respective owners. No part of this website may be copied, reproduced, distributed, or used for commercial purposes without our prior written consent. Unauthorised use may result in legal action.
8. Limitation of Liability
ACCESS & CO. is not liable for any indirect, incidental, or consequential loss or damage arising from the use or misuse of our products, services, or website. To the maximum extent permitted by Australian Consumer Law, our liability is limited except where required by law. All other warranties, whether express or implied, are excluded. ACCESS & C0. shall not be responsible for damages resulting from unauthorised modifications, improper installation or use inconsistent with product guidelines, nor for any issues related to the use of our website. Nothing in these terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.
9. Product Variations
Product images and descriptions are provided as a guide only. Due to variations in manufacturing processes, materials, and lighting conditions, actual products may differ slightly in colour, texture, size, or design. While we strive for accuracy, minor variations are not considered defects or breaches of contract. If you have specific requirements or concerns regarding product variations, please contact us before placing your order.
10. User Responsibilities
You are responsible for providing accurate and complete information during the ordering process. This includes correct product selection, compliance with relevant standards (e.g. AS1428.1), and accurate delivery or pickup details. ACCESS & CO is not liable for errors, delays, or issues resulting from incorrect or incomplete information provided by the customer.
11. Third-Party Links
Our website may include links to third-party websites for your convenience. These sites are not controlled or endorsed by ACCESS & CO., and we do not accept any responsibility for their content, accuracy, or privacy practices. Accessing and using these links is at your own risk.
12. Privacy
Your privacy is important to us. Please review our Privacy Policy page for comprehensive details on how we collect, use, and protect your personal information.
13. Changes to Terms
ACCESS & CO. may update these Terms and Conditions at any time without prior notice. Any changes will take effect immediately upon posting. We encourage you to review this page periodically to stay informed of any updates.
14. User Conduct
You agree not to use our website for any unlawful purpose, to interfere with the website’s security or functionality, or to provide false or misleading information when placing an order or contacting us.
15. Force Majeure
ACCESS & CO. is not liable for any failure to perform its obligations due to events beyond our reasonable control, including but not limited to natural disasters, pandemics, supply chain issues, or transport disruptions.
16. Dispute Resolution
If a dispute arises, we encourage you to contact us first to try and resolve the issue amicably. If unresolved, disputes may be referred to mediation or other alternative dispute resolution methods before pursuing legal action.
17. Warranty Disclaimer
Where applicable, product warranties are provided by manufacturer or suppliers. ACCESS & CO. makes no additional warranties beyond those provided and disclaims all other express or implied warranties to the maximum extent permitted by law. Our liability for any warranties is limited to those provided by the manufacturer or supplier, except where law requires otherwise. Nothing in these terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law. For full details on coverage, claims, and procedures, please refer to our Shipping, Returns and Warranty Policy page.
18. Security and Passwords
If you create an account on our website, you are responsible for maintaining the confidentiality of your login details. You agree to notify us immediately of any unauthorised use of your account or any other security breach.
19. KCK MERAKZ Products
Some items available on this website come from KCK MERAKZ, our sister brand. These products are sold and fulfilled by ACCESS & CO. under the same terms and conditions. Many items are handmade or personalized, so slight variations in colour, size, texture, or design may occur. Such differences add to the unique charm of each individually crafted piece and are not considered defects.
20. Severability Clause
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.
21. Entire Agreement Clause
These Terms and Conditions, together with our Shipping, Returns, and Warranty policy and Privacy Policy, constitute the entire agreement between ACCESS & CO. and you regarding your use of this website and the purchase of products.
22. Consent to Electronic Communications
By using our website and placing an order, you consent to receive communications from ACCESS & CO. electronically, including emails and notifications regarding your orders, updates, and other relevant information.
23. Contact Us
If you have questions or concerns about these Terms and Conditions, feel free to reach out via our Contact Us page.
ACCESS & CO.
OnCode.OnTime.