Privacy Policy
Effective Date: [1 October 2025]
ACCESS & CO.
1. Purpose & Scope
At ACCESS & CO. we value your privacy and are committed to protecting your personal information.
This Privacy Policy outlines how we collect, use, store and disclose personal information when you interact with our website, place an order, or communicate with us.
It applies to all personal data collected through our website and related services, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (cth).
2. What Personal Information We Collect
We may collect the following types of personal information:
· Full name
· Contact details (such as phone number, email, address, delivery address)
· Business or site information for delivery or pickup coordination
· Purchase and order details
· Payment and billing information (where applicable)
We only collect the information necessary to process your order, respond to your inquiries, or enhance your experience with us.
3. How We Collect Your Personal Information
We collect your personal information when:
· You place an order through our website
· You contact us via phone, email, or contact forms
· You Request a quote
· You provide details for delivery, pickup, or invoicing
· You interact with our website or social media platforms
We may also collect technical data, such as cookies or IP addresses (see below).
4. Cookies
Our website may use cookies to:
· Remember your preferences and enhance your browsing experience
· Improve site functionality and performance
· Analyse how visitors interact with our website
You can choose to disable cookies through your browser settings. However, doing so may affect your experience and access to certain features of the site.
We may also use third-party services, such as Facebook and Instagram, to analyse website traffic and serve relevant marketing. You can manage cookies in your browser and opt out of personalised advertising through these platforms.
5. Why We Collect, Use & Disclose Personal Information
We collect your personal information to:
· Process and fulfill your orders
· Arrange deliveries or pickups
· Contact you with order updates or confirmations
· Respond to enquiries or support requests
· Maintain accurate business and transaction records
· Send important updates or promotional offers (if you’ve opted in)
· Improve your overall website experience and services
We may also share your personal information with trusted third parties when necessary to carry out our business operations, including:
· Delivery partners – to coordinate delivery or pickup to your site or address
· Service providers - such as web hosting, email platforms, and payment gateways
· Legal or regulatory authorities – if required by law or a valid legal request
We do not sell, rent or trade your personal data to any third parties.
6. How We Hold & Store Personal Information
We store your personal information securely in password-protected digital systems with restricted access. Only authorized personnel can access your information, and only when required to process your order or assist with your request. We take reasonable steps to protect your data from misuse, interference, loss, and unauthorised access, modification, or disclosure.
While we take all reasonable steps to protect your information, no method of transmission or storage is 100% secure. However, we remain committed to safeguarding your data.
7. Destruction & De-Identification
When your personal information is no longer needed for the purpose it was collected, and we are not legally required to retain it, we take reasonable steps to securely destroy or permanently de-identify it.
8. Overseas Disclosure
At present, ACCESS & CO. does not disclose personal information to overseas recipients. Should this change in the future, we will update this Privacy Policy accordingly and ensure that appropriate safeguards are in place in accordance with Australian privacy laws.
9. Employee Records
ACCESS & CO. does not currently employ staff. However, should we engage employees or contractors in the future, we will collect, store, and manage employee records in accordance with applicable Australian employment and privacy laws. This may include personal information related to payroll, performance, and employment history, which will be stored securely and used solely for employment-related purposes.
10. Data Breach Response
In the event of a data breach involving personal information, ACCESS & CO. will take immediate steps to contain the breach and access its impact. Where required under the Privacy Act 1988 (Cth), we will notify any affected individuals and report the breach to the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.
11. Access & Correction
You have the right to request access to the personal information we hold about you and to request corrections if any details are inaccurate, incomplete, or outdated. To make a request, please refer to the ‘contact us’ section at the end of this policy. We may require verification of your identity before fulfilling your request, in line with our commitment to protecting your data.
12. Complaints & Concerns
If you have any concerns or complaints regarding how your personal information has been handled, please contact us directly. We take privacy seriously and will aim to respond within a reasonable timeframe to address and resolve your concerns.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance via their website: www.oaic.gov.au
13. Policy Updates
We may update this Privacy Policy from time to time. When we do, we’ll revise the “effective date” at the top of this page. We encourage you to check this page periodically for any updates.
14. Consent to Electronic Communication
By providing your contact information, you consent to receive communications from ACCESS & CO. regarding your orders, updates, and promotional offers. You may opt out of promotional communications at any time.
Contact Us
For further assistance regarding our privacy policy, please reach out via our Contact Us page.
ACCESS & CO.
OnCode.OnTime.